Account Manager

Aligned Marketplace is a seed-stage B2B2C employer health benefits company on a mission to increase America’s healthspan. Aligned Marketplace connects employees and their families to advanced primary care, which has proven 15% cost savings for employers through better care, but is very difficult for employees to access historically. Advanced primary care companies are fragmented and very specific to certain geographies whereas employers are spread out across many geographies. Aligned has created a national marketplace that consolidates the best advanced primary care players into one network, making it a viable solution to employers. Advanced primary care is also best paid for through a value-based arrangement that ties payments to delivering high quality care at a low cost, but it is difficult for employers to build and manage these arrangements. Aligned manages these value-based payments for employers, lowering the upfront cost of advanced primary care for employers.

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Joining pre-series A, this is a unique opportunity to join a business that has established customers and is going after an incredible mission to improve healthspan for Americans. This role will be a key part of the team and help grow and scale the company.

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Your responsibilities

• Implement and manage employer and other customers, including payment flows, data flows, and member engagement tactics.
• Plan and execute on member engagement strategies based on each client’s unique culture and challenges to deliver tailored strategies.
• Build and nurture strong relationships with current and prospective customers.
• Deliver impactful, data-driven reporting on key client metrics (monthly, quarterly, annually) to demonstrate value and track progress.
• Act as a liaison between clients and internal teams to ensure smooth implementation and long-term success.

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Skills we look for

• Organizational and project management capabilities
• Strong relationship-building skills and the ability to earn trust quickly, both internally and externally.
• Healthcare domain expertise
• Urgency in pursuing our mission.
• Skilled at simplifying complex concepts for diverse audiences—both visually and conversationally.
• Strategic thinker with the ability to see the big picture while managing all aspects of the client experience.
• Proven success workingcross-functionally to deliver high-quality results on time and with excellence.

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How we work

• We think win-win. We are transparent and assume positive intent. We believe highly engaged team members lead to great product and highly engaged customers, which lead to great investors returns.
• We have a growth mindset. We are continuously learning. We have strong opinions, loosely held. We listen first as a means to understand.
• We keep our commitments. We do what we said we were going to do. We have urgency in pursuing our mission.
• We have a bias towards action and are proactive in moving the industry forward.

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Our cultural attributes

Respect, Hard working, Humble, Ownership

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Work Structure

Remote with travel 3-5 days a month. If based in NY Metro area, opportunity to work in our corporate office as desired.

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Our Benefits

• Competitive pay
• Medical and dental coverage
• Plans for 401k
• Equity

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